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but i don't know what is next step? Ensure Entitlements are visible on Cases in Lightning.' I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. What item is on your lightning Case page layout to show Entitlements? Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. Ensure Entitlements are visible on Cases in Lightning. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Usually this is due to some pre-existing configuration or code in the challenge Org. For example, Basic vs Premier support. Ensure you create 'Billing Topics' for Knowledge." Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. I am the Trailhead Baby! The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Trailhead Baby, THANK YOU SO MUCH!. Please post some details of what you have. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. We can't find the 'Customer Case Team' role. Back to the superbadge. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Checkboxes: Missing 3 that should be checked. Do you have "Billing Topics" as a top data category with the 2 sub categories? I add wrong queue to Presence Statuses but I still have the same issue. Empty the recycling bin. If you haven't taken the Onmi Channel module yet, now is a good time! Ensure you group report results correctly. " I hope that you feel inspired. Does anybody have a moment to help? #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. I have sent screen shot of my report to rebecca@capstorm.com . If you need more help, leave a comment! This is so annoying. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. "Not able to figure out what is wrong here. hmmmm I think I just had to drag the filed onto the layout. LWC Specialist Superbadge : Guide to Challenges - gigminds Your help is needed! Click on the category and note the "group unique name" - verify that it is Billing_Topics. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. thing I could be missing?Thanks in advance! please help. In the worst conditions, Ursa Major panels produce ~25% of maximum power. And it's a little trickybut you can find out if you google it:). nay help is much appreciated. I got it figured out. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at All reactions. What am I missing? Challenge 4 Case Routing. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Still stuck? However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Usually this is due to some pre-existing configuration or code in the challenge Org. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Leave a comment for the Trailhead Baby! Thanks for your time! I think it must have taken some time to register that I updated the values or something?!?!? A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. This, like all superbadges, requires a careful read through the instructions prior to any clicking. I am right now @ step 6. hope to finish the superbadge now soon.!!! Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Did it help? error, has anyone found any way around this? This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. You should be prepared for a heavily scenario . The free lemonade offer worked! I have the same problem and my Entitlement Process is already active :(. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . thanks a bunch. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. When I made mistakes, I simply reverted to the last saved version. Two things try a different merge field for the name. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Enter the billing service credentials in the custom setting. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. No. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Is there an "email template" in the "email template" object? The custom email button I made was visible instead but was not approved by the Trailhead check. Did you start with a clone of the correct profile? That is frustrating! But not sure what is causing the macro to not find the email template. I have finally managed to get through this stage. Can you help how to revert it back and to see Closed status field. Ensure you set up the routing for Advanced Cases properly. Challenge 1: Automate record creation. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. I have the same problem, I have the same problem, could you solve it? If you are still stuck after that, leave a comment with some more details and I'll take a look. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. 43 are for Admins. Will you be able to guide me? Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Use the search o. Hello! Please guide me on this.Thanks. Any hlp? Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. One of my favorite new things this week was taking a shower with my whole block collection. Something that helped was saving the report frequently. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. (Email to rebecca@capstorm.com). Thanks. "I named the process :"Cloud Technical Team" !Not sure what is going on .. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. And of course, I just tested the challenge 4 again and I passed! Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! This superbadge in specific helps building reusable granular components. Service Cloud Specialist Superbadge - 4,5,6,7 - Blogger Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! Sangeeta Patra on LinkedIn: Just finished my Superbadge # 5: Selling Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Install the unmanaged package from the prework if you haven't already. Service Cloud Specialist Superbadge Challenge 2 Question Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. A mistake I have made many times as well! Hi I am stuck in challenge 6. The macro works without the email button being visible. advanced apex specialist superbadge solution Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? stuck in challenge 6 please help. If you did them recently, try not to leave it too long to attempt this superbadge. Found my mistake (apart from taking it too literally). I hope that you feel inspired. If yes, this was created in the wrong place. New Profile button, instead of hitting the Clone button on the Technical profile page. I have created and recreated the Cloud Technical Team support process more times than I can count. I had to do a quick refreher on this topic mid-superbadge. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. Glad you solved the problem! I dont see any check box under layout properties of Knowledge. I learned so much doing it. Add to Trailmix. How would you enable people to select cases from an organised list? Was this badge FUN or what?! stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Did it help? I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Review the steps to create the 'Cloud Technical Team Support Process'.". I don't know what else to try. Note the filter. January 07, 2019. donut! I've been in this challenge for hours now. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. I had figured that out in order to build the macro. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. I like your blog.Devops Online Training in HyderabadLearn Devops Online. I was creating 'wrong queue' queue . Skip Main Navigation. You cannot customize its label or logo". I can only click on the Email tab. Thanks for your advice and help. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. Thank you! Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Look at the page layout again- there is another item you will need to add. . Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Service Cloud Specialist Superbadge - Qiita I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. Expert Tips on Getting Your Billing Superbadge - ITequality Tonight's challenge involves the creation of two processes. Service Cloud Specialist Issue #2 shunkosa/trailhead-superbadge-jp Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Rated Accounts by State The record count for state and account rating are automatically added. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. It still gives me the same error that it isn't found. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. Also when i click on Overflow Assignee no records found window pop up. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Are you using a Dev org or a playground generate from Trailhead? I am unable to rename the "Service" console , I receive this message when selecting Edit. The free lemonade offer worked! Add to Favorites. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. Book Now. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. I am getting this below error. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. Ensure you create the Cloudy Weather Resolution automated action. I just finished the superbadge. I removed those and then the trailheadapproval was there. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Thanks, Michal. Hi,Oh I got it! It's likely something simple like an extra character. I really learned a lot here. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Cloudy Technical Team is correct name wise for both the record type and the process. Youll need to enable this whole feature before you start I wont give away what its called! Could you share what you have for your dashboard/report/etc and I'll take a look! Telecom Billing System2. At last count, there are 81 Salesforce Trailhead projects for developers. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Or "on demand email to case". I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. :), I am unable to solve this. I'd do a quick google search on Salesforce Macros- It's a point and click process. Use Lightning Knowledge to create a knowledge base for better customer service. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Ensure you set up the routing for Basic Cases properly." Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. please verify. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). My bet is that you missed one checkbox in the setup. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Help with Superbadge Service Cloud Specialist step 4 Error: "We can't find the Entitlement Name in the System Administrator Profile. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. We recommend using a new Developer Edition (DE) to check this challenge. Ask Question Asked 2 years, 8 months ago. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. What Is The Saying Second Time's A Charm?, Dr Churchill Veterinarian, Zach Roerig And Julie Plec Dated, Redwood Shot Caller, Football Players Who Had Acl Injuries, Articles S
but i don't know what is next step? Ensure Entitlements are visible on Cases in Lightning.' I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. What item is on your lightning Case page layout to show Entitlements? Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. Ensure Entitlements are visible on Cases in Lightning. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Usually this is due to some pre-existing configuration or code in the challenge Org. For example, Basic vs Premier support. Ensure you create 'Billing Topics' for Knowledge." Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. I am the Trailhead Baby! The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Trailhead Baby, THANK YOU SO MUCH!. Please post some details of what you have. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. We can't find the 'Customer Case Team' role. Back to the superbadge. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Checkboxes: Missing 3 that should be checked. Do you have "Billing Topics" as a top data category with the 2 sub categories? I add wrong queue to Presence Statuses but I still have the same issue. Empty the recycling bin. If you haven't taken the Onmi Channel module yet, now is a good time! Ensure you group report results correctly. " I hope that you feel inspired. Does anybody have a moment to help? #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. I have sent screen shot of my report to rebecca@capstorm.com . If you need more help, leave a comment! This is so annoying. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. "Not able to figure out what is wrong here. hmmmm I think I just had to drag the filed onto the layout. LWC Specialist Superbadge : Guide to Challenges - gigminds Your help is needed! Click on the category and note the "group unique name" - verify that it is Billing_Topics. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. thing I could be missing?Thanks in advance! please help. In the worst conditions, Ursa Major panels produce ~25% of maximum power. And it's a little trickybut you can find out if you google it:). nay help is much appreciated. I got it figured out. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at All reactions. What am I missing? Challenge 4 Case Routing. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Still stuck? However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Usually this is due to some pre-existing configuration or code in the challenge Org. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Leave a comment for the Trailhead Baby! Thanks for your time! I think it must have taken some time to register that I updated the values or something?!?!? A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. This, like all superbadges, requires a careful read through the instructions prior to any clicking. I am right now @ step 6. hope to finish the superbadge now soon.!!! Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Did it help? error, has anyone found any way around this? This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. You should be prepared for a heavily scenario . The free lemonade offer worked! I have the same problem and my Entitlement Process is already active :(. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . thanks a bunch. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. When I made mistakes, I simply reverted to the last saved version. Two things try a different merge field for the name. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Enter the billing service credentials in the custom setting. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. No. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Is there an "email template" in the "email template" object? The custom email button I made was visible instead but was not approved by the Trailhead check. Did you start with a clone of the correct profile? That is frustrating! But not sure what is causing the macro to not find the email template. I have finally managed to get through this stage. Can you help how to revert it back and to see Closed status field. Ensure you set up the routing for Advanced Cases properly. Challenge 1: Automate record creation. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. I have the same problem, I have the same problem, could you solve it? If you are still stuck after that, leave a comment with some more details and I'll take a look. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. 43 are for Admins. Will you be able to guide me? Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Use the search o. Hello! Please guide me on this.Thanks. Any hlp? Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. One of my favorite new things this week was taking a shower with my whole block collection. Something that helped was saving the report frequently. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. (Email to rebecca@capstorm.com). Thanks. "I named the process :"Cloud Technical Team" !Not sure what is going on .. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. And of course, I just tested the challenge 4 again and I passed! Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! This superbadge in specific helps building reusable granular components. Service Cloud Specialist Superbadge - 4,5,6,7 - Blogger Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! Sangeeta Patra on LinkedIn: Just finished my Superbadge # 5: Selling Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Install the unmanaged package from the prework if you haven't already. Service Cloud Specialist Superbadge Challenge 2 Question Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. A mistake I have made many times as well! Hi I am stuck in challenge 6. The macro works without the email button being visible. advanced apex specialist superbadge solution Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? stuck in challenge 6 please help. If you did them recently, try not to leave it too long to attempt this superbadge. Found my mistake (apart from taking it too literally). I hope that you feel inspired. If yes, this was created in the wrong place. New Profile button, instead of hitting the Clone button on the Technical profile page. I have created and recreated the Cloud Technical Team support process more times than I can count. I had to do a quick refreher on this topic mid-superbadge. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. Glad you solved the problem! I dont see any check box under layout properties of Knowledge. I learned so much doing it. Add to Trailmix. How would you enable people to select cases from an organised list? Was this badge FUN or what?! stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Did it help? I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Review the steps to create the 'Cloud Technical Team Support Process'.". I don't know what else to try. Note the filter. January 07, 2019. donut! I've been in this challenge for hours now. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. I had figured that out in order to build the macro. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. I like your blog.Devops Online Training in HyderabadLearn Devops Online. I was creating 'wrong queue' queue . Skip Main Navigation. You cannot customize its label or logo". I can only click on the Email tab. Thanks for your advice and help. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. Thank you! Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Look at the page layout again- there is another item you will need to add. . Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Service Cloud Specialist Superbadge - Qiita I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. Expert Tips on Getting Your Billing Superbadge - ITequality Tonight's challenge involves the creation of two processes. Service Cloud Specialist Issue #2 shunkosa/trailhead-superbadge-jp Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Rated Accounts by State The record count for state and account rating are automatically added. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. It still gives me the same error that it isn't found. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. Also when i click on Overflow Assignee no records found window pop up. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Are you using a Dev org or a playground generate from Trailhead? I am unable to rename the "Service" console , I receive this message when selecting Edit. The free lemonade offer worked! Add to Favorites. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. Book Now. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. I am getting this below error. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. Ensure you create the Cloudy Weather Resolution automated action. I just finished the superbadge. I removed those and then the trailheadapproval was there. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Thanks, Michal. Hi,Oh I got it! It's likely something simple like an extra character. I really learned a lot here. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Cloudy Technical Team is correct name wise for both the record type and the process. Youll need to enable this whole feature before you start I wont give away what its called! Could you share what you have for your dashboard/report/etc and I'll take a look! Telecom Billing System2. At last count, there are 81 Salesforce Trailhead projects for developers. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Or "on demand email to case". I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. :), I am unable to solve this. I'd do a quick google search on Salesforce Macros- It's a point and click process. Use Lightning Knowledge to create a knowledge base for better customer service. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Ensure you set up the routing for Basic Cases properly." Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. please verify. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). My bet is that you missed one checkbox in the setup. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Help with Superbadge Service Cloud Specialist step 4 Error: "We can't find the Entitlement Name in the System Administrator Profile. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. We recommend using a new Developer Edition (DE) to check this challenge. Ask Question Asked 2 years, 8 months ago. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page.

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