- Verify the shipping address provided - if there is an error, you would need to reach out to FedEx Cross Border or FedEx to see if it is possible to update your address. How can I contact Lucy in the Sky? The stated ship times cannot be altered with the delivery method. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. This location is available for in-person pickups, and all pieces on display are available for purchase. Their projects are not good quality at all. I have been waiting for almost three weeks and still haven't got my money back. 10 reviews 5 stars 4 stars 3 stars 2 stars 1 star Filter by rating Search reviews Hgjghg M. TX, TX 0 5 5/19/2023 Lucy in the Sky custo"mer supPort numbEr +1 805 301 7002 Lucy in the Sky phOne n.umBer +1 805 301 (7002) If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. No further information is required on your end, the return label has all your information. - Kate. Any trade marks/names featured on this Website are owned by the respective trade mark owners. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . Complaints for Lucy In The Sky, Inc - Better Business Bureau Anyone can write a Trustpilot review. Why just give your money to a site without the opportunity to try and return an item? Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 CEO Travis Barker Revenue $15.5 M Employees 74 Founded 2012 Funding History Lucy In The SKY raised a total of $150 K in funding over 1 rounds. If you are not 5 ft then I wouldn't shop here the dresses are so short and the advertising is misleading. Considering this company sucks, I will never order from them again so now Im out $60! I will never use this website again. We're so sorry to hear about the issues you experienced with us. 4 Unresolved 0% of 4 complaints were resolved File a complaint Table of contents Verified Follow Share Complaints Contacts LucyInTheSky complaints 4 Filter by Sort by: Newest Most helpful Most popular Oldest S Shamus12! The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Lucy in the Sky's return policy is awful. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. We'll pass your concerns and suggestions to our designers. We're glad you were able to get assistance swiftly! No! Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Reviewers complaining about Lucy in the Sky most frequently mention customer service, store credit, and phone number problems. -Kate. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Lucy In The SKY Executive Team & Key Decision Makers Show Me More Executives There is no phone number and the chat has been disabled. We're so sorry to hear that you had some quality issues with your style. She was patient with me as I went to find my receipts and was super quick and kind. This cost is not covered by us and is charged directly by your local government. Save your money and don't buy from here. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. I paid about $80 for this dress that I was planning on using for graduation and find it ridiculous that I paid so much money for a dress that had so many loose threads. If you need help with returning we do have our returns in our FAQ. I still have to order one more to finally get over with this whole thing. SharePrint Merry S. was very friendly and helpful given the situation, but the return policy of the store isn't good. Thanks for your feedback. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. Please email us at resolution@lucyinthesky.email so we can look into this further. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Lucy in the Sky Lace Back Bodycon Dress is priced at $44 (down from $58 ). Thanks for your feedback. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. We do not provide information to these agencies or companies for marketing or commercial purposes. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. This may prevent you from taking full advantage of the website. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Shipping 577 Returns 484 Quality 495 This company responds to reviews on average within 6 days Positive reviews (last 12 months): 21.9% View ratings trends 166 See all photos The customer service is great, and they are very helpful & customer friendly :) Especially with the website update! My minor daughter purchased a dress that **** was unable to provide. LucyInTheSky reviews first appeared on Complaints Board on May 20, 2016. Sorry to hear about any issues with your order. This will be automatically applied to your account attached to the email address used for the order. Not including processing time, estimated delivery time for international orders is 7 to 14 business days, (not including any potential customs delays or remote locations). Oh no! You should check this page from time to time to ensure that you are happy with any changes. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. Hi Leah! LUCY IN THE SKY | Party in style We're so sorry to hear that the length was an issue. The parent company of LucyInTheSky is Lucy in the Sky, Inc.. 4 -Kate. Free Returns for United States Customers. We use dedicated people and clever technology to safeguard our platform. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. 1200 Wall Street, Floor 2 Lucy In The Sky - Facebook To make up for the issues, they offered store credit both times I had issues, and the problem ended up being solve. LUCY IN THE SKY - Av. Higienpolis 618, So Paulo - Yelp We're so glad we were able to assist you with your return!Please email us at resolution@lucyinthesky.email if anything else.-Kate. Lucy In The Sky Reviews: Should You Try It? | ClothedUp Designed in Los Angeles - New Arrivals Weekly. I reached out to get an update on this dress and they want to cancel the order. Date of experience: April 20, 2023. While some of the items shipped fast, the quality just isn't there. After being promised twice that the funds would be returned, they have not. Customer FAQs. And as she walks, it rides up, lol! Hi Kara! The material was obviously too sheer for a casual dress and there were loose threads. We're so glad we were able to assist you with your return! Merry S was extremely helpful and kind and helped me resolve my issue. We would suggest to double check your card details. Thanks for your feedback. Well guide you through the process. As soon as you place the order, it is processing on our end. I ordered a dress on October 2,2019 and still not dress. -Kate. For more specific information or any delivery concerns for any U.S Orders, you can reach FedEx Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Customer Complaints 449 330 complaints closed in last 12 months Read Complaints File a. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. Please click hereto contact our Customer Service team. It has been over 3 weeks and I have not been refunded. We're so sorry to hear about your disappointment in the quality. DO NOT ******** WITH THESE THIEVES - BEWARE! Hi Kim, 1051 Westwood Blvd, Los Angeles, CA Tip for consumers:Cannot get a refund, only store credit. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. Initially it said it wouldn't ship out for about 4 weeks. The stated ship times cannot be altered with the delivery method. Buyer beware! This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. In this day and age with stores like Amazon, and she in, this is just unacceptable. Please email us at resolution@lucyinthesky.email if anything else.-Kate. International Association of Better Business Bureaus. Please reach out to us for the advanced credit prior to making a new order! Shipping is free over US$75 and US$6.90 for orders under US$75. Not worth the hassle and loss of money. Verification can help ensure real people write reviews about real companies. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. The person who helped me was Rhea C and she was able to give me a refund on my order right away. We're so glad that we were able to assist you! I ordered a dress from them on March 17, 2023. Lucy in the Sky Dresses Review - Must Read This Before Buying

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