Simply, "the fabric is just that way." I went back to the store and absolutely SHOCKED how careless the team has responded without a shred of sympathy or responsibility. Called store to enact the exchange policy I paid extra for and they stated I have to wait the full 30 days before I am afforded anything else. My fiancé and I purchased an expensive mattress from here at the end of the summer. We'll go through the top picks and talk about the ins and outs of their catalog. Email Address. The staff at this location is very unprofessional and are extremely incompetent. I'll never return to Raymour & Flanigan. Well, I did. You sell unsafe products to me that cut my hand open, you don't have any shame or apology about it? On Sunday I called R&F office and ask them to correct my order. Love them and highly recommend them!! What really has me fuming is the sales reps attitude towards my dads financing. will never buy from here again. The best price was guaranteed and their manager did go above and beyond to work this out ! Now they said I will get a new chair, now that has been delayed. We were told 3 day shipping as advertised so arranged for 6/6. The salesman assigned to me was professional and, when I told him what I was looking for, he told me where I could find the chairs on the sales floor and told me he would give me 15 minutes to walk around by myself and then he would find me to answer any questions. We initially bought a $800 Beautyrest Duncan. He reviewed our file and noticed that no request for a 1-4pm time slot was ever submitted to the delivery team. All in all, never again. Never once did he tell us that we wouldn't be able to return the furniture once it was delivered otherwise we would have continued to look elsewhere for what we wanted and could actually sit it to true it out. Went here with my husband because I noticed they were having a sale. If I could give less than one star I would! Their furniture is of very good quality and I am glad I paid a little more. My homes are eclectic and transitional. Anyway, for the quality of the product and past experiences I would have given them 4 stars. But it gets worse. The kitten was panicked and screaming while my children watched in horror while my husband tried to free the kittens tail. To replace this cat and its potential kittens I likely have lost tens of thousands of dollars. My point here is the time and stress getting aggravated is ridiculous not to mention having to go back to the store and see the girls at customer service for her credit card to be credited back the $99.95 plus tax. You are welcome to keep my money not even offering an exchange, I am sure you need it more than me. Delivery people were professional and conscientious. Once I got home, I had a feeling that I need to thoroughly review the sales receipt, and I was correct! Raymour & Flanigan offers a large selection of recliners -- with over 400 styles. The bathroom was immaculate, although there was no handle on the inside to exit, the salesmen were attentive, and the inventory decent. We are very pleased with the items we got, but most of all with the courtesy and helpfulness we found at the store. Of course they were out of stock and I had to wait another week. I call her when I am thinking of buying furniture and she calls me back when they have the best deals. I never received this. Furniture looks great! Purchased a recliner in 2018-2019. Good Luck ! Only issue I don't like is that other sales personnel try and get you to give them your name so that they can split the commission. Well priced overall. All of the salesmen were very polite and no one bothered us the entire time we were there. If you are tired, come here and try out all the beds. As long as the Raymour & Flanigan Coupon Code are displayed on govouchers.org, you can use them as you like. 3. Went in last week, not entirely sure if we would purchase furniture. At the same time, the delivery guys unpacked my mattress and put in on the bed. They also put the mattress cover on for us (we had ordered one with the mattress). It arrived with major damage to the table and without a bench. I had bedroom set delivered and looked like they installed slats to bed rails wrong. Needed a new sofa ASAP. I called customer service again after the delivery men departed, only to to have to leave a message AGAIN. The top and sides have protected coverage but the bottom does not. Financing for Everyone . It's just very clear the sales team is doing everything to make their sale and commission, and do not take the time to properly allow you to test mattresses, explain options, explain costs, explain protection plans...unless you are experienced or come prepared with the knowledge, which every savvy consumer should but not all do, you can get very easily convinced to purchase a high ticket item you do not want. Never got the credit for the return and that was a month ago. At this point I would expect some sort of refund on my delivery charges. The chair was in the NJ warehouse, he said. We went to Raymour & Flanigan to buy a Tempur Pedic mattress and they have the largest selection in the area. Overall, not sure if I would come back to this store; the customer service throughout my visit wasn't really the best. We purchased outdoor furniture from Raymour and Flannigan of Watchung, NJ in April of 2015. Raymour & Flanigan's Customer Service attempted to make it look good once again by replying to the initial review. On 6/10 we received no info regarding our furniture. All in all a positive experience. It's employees are subpar, car salesmen and scammers. reg $4,169.90. I never expected that a big, famous store such as Raymour & Flanigan can deliver used stuff and give me such issues. Needless to say, the three chairs ended up back on the truck because I refuse to keep them. My advice for those shopping for furniture- triple check every SKU number on the receipt, or better yet- avoid this store altogether!!!!!!! Interesting. Use Code: To Redeem At . Again we take the day off and reserve the elevator. Check out our easy-to-browse Raymour & Flanigan coupon page and you will find that there are so many exciting discounts. I called the store right away and talked to the manager, Kevin; and then provided the pictures per his request. Horrible customer service. Geez that's a way to put a bitter taste in your customer's mouths. So, I called the store again, and it turns out that they they had the wrong email address on file. When I called the store, they refused to help me, were rude on the phone and referred me to customer service. And coverage is worse. By Christmas, we asked? If we ever hear back from Jamella, we will update this review. I would never buy from them again. Well, it is now December 10th and I have yet to receive the couch that I paid for. Want a bargain? My wife said that "Jose" was so nice and helpful. Knowledgeable and helpful--listened to what I wanted and effectively got me exactly what I was looking for without being pushy. We also worked with the manager of the store, Mercedes. After answering my questions I picked out the chair I wanted, checked the date I could get delivery (he promised it in 3 days but I needed a week) and closed the deal. Statistics: $15k/week - Average costs saved with the Gnosis Drayage Optimizer. While there are some good finds in their selection, finding the perfect mattress for your unique body can be tricky, with some complaints about durability and sagging with some models. And VERY patient. After we told the guy three times that we don't need help he continued to follow us throughout the store and was extremely pushy. Of course, the larger the amount of your Raymour & Flanigan order is, the more Raymour & Flanigan Promo Code you can enjoy. Waiting two hours past scheduled delivery time, NEVER SHOP AT Raymond and FLANIGAN and NEVER Buy Bellnest, I honestly don't know why I've returned to this store, I will never ever recommend Raymour & Flanigan, I purchased a kids bedroom set, sectional couch, We ultimately decided not to get furniture here, My wife and I went shopping for a reclining sofa, Really unhappy with my experience at this location, Our sales person was a pleasure to deal with, After searching through countless nearby furniture stores, fter months of shopping for a living room, I purchased a motorized leather sofa recliner, None of the furniture I had bought held up good over time. I am shocked at the careless quality control that allowed such a defect to be delivered to my house today. Angela Ramirez was our sales associate. What a great and relatively inexpensive shopping experience! You won't regret it! Join Our Email List. Went to Raymond Raymore and Flannigan's bought the sofa and loveseat no problems about a year later the thread started coming apart and the cushions weren't sitting right when you sat on the couch you're basically hitting the wood frame,we did buy the protection plan , they sent a repair man out to look at the couch he said no problem it would be taken care of we did buy the protection plan waited a couple weeks for reply and never received an answer,so we called ray more and Flanagan on rt 70 and they told us they were not going to take care of either piece of furniture they weren't going to fix or repair, I think you should think twice before you buy furniture from them ,go to one of their competitors these people don't honor or keep their word definitely don't buy the extended warranty they won't repair it anyway I would recommend you going to Ashley furniture stay away from Raymore Flanagan. Are you kidding me? The sales reps will deceive and con you just to make their quick sale. No calls back when they say they will, etc. But you are treated great when you spending money. Worst experience ever... Had bought a power lift chair, broke after 3months. RF has furniture that may be appealing to the eye but don't be fooled! However, there were some complaints around durability concerns and materials with some customers mentioning disappointment with veneered wood designs. Jamaica location, nor was he too laid back as I have witnessed in the Middle Village location. The surgery and follow up visit costs well over $1000. Its a furniture store. Any of the furniture I bought from Big Lots has lasted longer then the Raymore and Flanigan items I bought. Although the correct delivery request instructions were given by the store to the delivery company, the delivery men had nothing written in their orders, so there were problems. Made me purchase a sofa that is uncomfortable. I do realize there had been heavy thunderstorms that afternoon but you couldn't of called to let her now that your truck broke down earlier? (The coffee table I purchased also damaged easily) After speaking to a number of sales representatives I was convinced this couch would meet the needs of an active household with pets and children. Received not one but TWO calls confirming the items and date of delivery. THEY ROBBED US AND I WANT TO BOYCOTT RAYMOUR AND FLANIGAN, THEY DON'T DESERVE TO BE OPEN!! Sales women pushed me very hard and me not realizing this. My salesperson was Julie T. She was very friendly, definitely knows her products and is not your typical pushy salesperson. While many customers appreciated the bargains, there were some that reported poor experiences with perceived quality. The manager Tom worked with us on every piece we got. The sales person, James Richardson is a very hard working professional associate and great to deal with but this outfit lacks "GOOD" delivery people. I would love it if they could forgive some of my bill...especially since I have to refurnish my ENTIRE house all over again, including living room, 3 bedrooms, etc. I bought a dining set 6 weeks ago. I have always had positive experiences with Raymour and Flannigan. They claimed there was a warranty. Got a call from the store today (10/28) to say it wasn't in and they couldn't deliver on Wednesday, which I've already taken off to be here. because more than 1 manager needs to be present for me to select something else. I know buying furniture can be hit-or-miss in regards to the buying experience and I don't doubt some of the poor reviews here but my own experience was excellent at this store. Everyone likes shopping, but not everyone likes to queue for hours to check out or find that their favourite items are sold out. I cannot imagine that if anyone on the Raymour and Flannigan team had made a $2000 purchase on outdoor furniture, they would be content with the product lasting barely one year. I am furious, they refuse to fixed. Customer rep tells me to just show up the credit is in the system. You have no choice but to wait until the factory comes back to us with the estimate. Second time buying from Raymour, first time from this store. About Us. Raymour & Flanigan is an American furniture retail chain, based in the Northeastern United States. Just really disappointing. He did not offer any sort of explanation or suggestion. They unwrapped the chair and placed it where I ask. As per previous comments, kind of feel attacked walking in but I think I'd prefer that over not being able to find anyone. So I then have to rush to get my mother-in-law there again for delivery. I was about to go buy furniture at this store, but then my mother told me a horrifying story. He was VERY patient while helping my teenage daughter pick our her bedroom furniture that would help her transition her room. In fact, whenever I recommend Raymour and Flanigan would be based on our host Ash Awal who displayed knowledge, tact and patience while listening to our requests and guiding us to items that were beautiful as well as functional. This is not a cosmetic defect-- this is a structural and hazardous defect that has now caused injury and blood spilled. It's been two years now. However, I soon realized their deception- instead of selling me the Sterns &Foster spring box that should go with my mattress, they put in my order a cheapest spring box by Serta. Finally, Monday November, 18 everything was delivered without problem. My husband is 310 lbs and it shifted very much on his side. It's a disgrace these people get away with this nonsense! So when you hear retailers complaining about how "online is killing us," maybe we can guess why. Then he disappeared and another salesman ("Joe from Teaneck") came by. You signed a contract". They are disgusting!!!! Customers describe good initial experiences, but there are some reported issues with faster-than-average degrading of items. My sales person was Dot and extremely helpful and bery patient. I recently ordered a 2 pc sectional on 6/3 in store. Hayley greeted us the second we walked in, she made sure she understood what are needs were. She then went to the store to complain to management, and they refused to help her! When you enter the Raymour & Flanigan checkout page, paste the Raymour & Flanigan code into the corresponding box (if the code is offered), and then continue to pay, you can get the goods at a discounted price. It surprises me to read some of the comments that indicate R and F's furnitures are okay. It arrived changed, and we did not make a call. Christopher even came back and told us the store manager offered to throw in a lamp or decor of our choosing. It's a big reason why we always go to this store first when looking to furnish a room. Due to the size of our building elevator, we had to purchase the couch in 4 pieces. Delivery was very prompt, as promised in the ads, and the delivery men could not have been more helpful or prompt, and quickly set up the mattresses and never left a mess in the house. No call to let us know. This included the chase of a sectional. She even told a man at the store (Who she mistook for a Manager), and exclaimed to him what a good salesman that Jose was! I would highly recommend this Raymour and Flanagan branch! Community Outreach . Customers overwhelmingly like Raymour & Flanigan's recliners on first use, describing comfy options that match their room design choices. He totally helped us when upgrading to a new TempurPedic Breeze and suggested we take our time to ensure we got the correct mattress. Some delivery complaints. Finally, around 3pm I realized this so I called and I was told that the couch would come between 4-7 pm. Unfortunately, it was me who encountered this nail after my blood splashed onto the leather and floor. I would definitely recommend family and friends to this store in Glen Cove. Plus, the luxurious leather with diamond topstitching and nailhead trim are great design accents that add an extra element of visual interest. My apartment building has very strict rules about when you're allowed to use the elevator to move large pieces of furniture, so I requested that R&F deliver my couch between 1-4pm in the afternoon. Terrible experience. So I'm holding no value in being loyal. The Raymour & Flanigan Difference. Like traditional coupons, Raymour and Flanigan discount codes attract new consumers and increase the loyalty of new consumers. Competitive prices. I was never told they were doing this. Check out what 25,089 people have written so far, and share your own experience. This is the most amazing bed I have ever laid on. Nothing at all. I recently bought a two pieces china cabinet from the store. My receipt said that I was to receive the foundation between 7 to 10 days. The furniture was "ok" although I will say that Raymour & Flanigan does have some of the better quality furniture. We will never recommend this company for anything and will continue to fight for some kind of justice for this piece of crap product. My husband and I purchased a firm Sterns & Foster mattress, but the mattress that was delivered was some cheap soft mattress and it did not have any identifying labels on it! Unbelievably frustrating. We purchased the over priced platinum plan but when we tried to use it to replace damaged furniture it turns out the $200 plan is a total scam!! I need a LAWYER and the MEDIA INVOLVED IMMEDIATELY!!! Delivery estimate in 3 weeks. My fiancé and I spent almost an hour walking around the store and looking at different couches. We thoroughly enjoyed our visit here and will definitely return for our furniture needs!!! I will be happy to share my pictures, so you can see for yourself. No pressure, no awkward following around, he was super down to earth and knew his stuff about everything we asked. Thank you, Doug. While considering the costs, one salesman (Dan) said he could have it delivered for $99. See more ideas about raymour and flanigan, mattress furniture, dining table with leaf. Do yourself a favor if you need furniture go to Raymour and ask for Joe. She clearly had no idea of the issue, or that someone had been out to the house, that pictures were taken, or any existence of the extended coverage we purchased on the furniture. Honestly, you're better off going to Bobs furniture and spending your money's worth than to go here, waste a thousand dollars more and have furniture fall apart on you within a year. Mr. Jerry Pittman was our consultant and showed us everything we requested. Your cell phones failed to work too? The mattress world has gone through a revolution over the last five years -- with online options becoming increasingly popular and competitively priced offerings disrupting older name-brands. Additionally, there may be a case for buying direct from the brand rather than through a retailer, especially when it comes to sleep trial period and extra perks. Second I never asked her that we pay less for the item. Not only is Ash patient and kind to me and my family but he also truly knows the amazing furniture that Raymor and Flanigan sells. In July 2020, A manager called to set delivery.

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