Adverse weather with no Government Agency warnings not to travel. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Like. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. What gives? Years ago I did a few days temping at Tiketek. I couldn't return to where I was, no progress, the booking system repeated itself, etc. All Theatres and productions and sporting events should seek alternative partners. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. To apply for a Refund simply click on the link in your booking confirmation email, or click here. They ended up rejecting my application for a refund and closing it down entirely. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Where You are the business owner or registered Director, or a member of Your family is. Share. Where a Ticket is offered for sale, sold or An incident number or report from the Police or relevant traffic authority. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. What the hell is that? I paid the additional cost in checkout for refundable tickets. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Any translation of this document from English is for assistance and information only. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . etc.WHERE IS THE ACCOUNTABILITY? (This can normally be obtained from the transport companys website). What will a Marketplace ticket look like? If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Zero stars, uselessly run, waste of a time company. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Ticketek routinely mismanages ticket processing which should be simple. A copy of a notice from the examination body, school, college, university confirming the change of date. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). I recognise the terms of service were available, but nobody reads those. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. (Receipt required for Doctors note refund up to 50 or equivalent). I have now been trying for a refund for 6 months. Where the examination is being provided by a commercial business (not by an educational board). So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. means the unforeseen change of the date of an examination that. Why is the price displayed on my ticket different to what I paid? Why are there multiple listings for the same event at different prices? Ticketmaster Resale | ProductReview.com.au means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Attend participate in, take part in, use, or be present at. Any reason for refund must not be foreseeable at the time. Are Refundable tickets offered on Gift Voucher sales? General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Ticketek refunds, the true facts - The Vigilante News Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Appalling service. means a requirement to move address imposed on. Breakdown A copy of the call out note froma nationalbreakdown recovery service. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. is cancelled, postponed or cannot be fulfilled by the. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets I sent a message via the website and got the pdfs a day or so later. Ticketek Marketplace (marketplace.ticketek.com.au). Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Conditions that are unpredictable and the event is more than two months in the future. ?DO NOT BUY TICKETS FROM TICKETEK! )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. I have now been trying for a refund for 6 months. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Jay Chou tickets | GIANTS Stadium | Ticketek Australia Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Why does Ticketek Marketplace charge fees? I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Please also read the General Conditions of Refund. Refunds & Exchanges Follow New articles New articles and comments. Why is this company even allowed to operate?????? Maisie Peters: 7:00 7:45pm Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. chevron_left, Availability & type of seating will vary & is set by the venue. To read more about Covid-19 please visit our dedicated page here. Download the Ticketek App & add your ticket to your wallet now. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Proof that the passport has been reported to and cancelled by your Government Agency. Youmade an unsuccessful request for annual leave for the date of theBooking. There is no phone number, only an email which does not get answered. So thanks very much! Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Website doesn't work. Where documents can be replaced in advance of theBookingor on the day. means the unforeseen change of the date of an examination that. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Can I purchase multiple orders in one transaction? There is not one good review about this dodgy company. Inspite of giving all the details, continuous email stating - send it in new format or send more information. You may also wish to resell your tickets if you cannot use them. Armed Forces Naval Service, Marines, Army or Air Force. I'd be interested whether this is something the ACCC would be interested in. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. A copy of the notice of failure or disruption of the public transport. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. Please also read the General Conditions of Refund. Many of us haven't booked on line since COVID started, The site is worse than I remember. A police report or crime number to confirm the theft(Self-declaration not accepted). Ed Sheeran tickets | Adelaide Oval | Ticketek Australia Wife tested positive on 13th. ProductReview.com.au has affiliate partnerships. What a disgrace!! https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Almost 90 days and still waiting for my refund back. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. I will NEVER buy tickets from this company again! The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Are there any age restrictions enforced on my event? Sell tickets directly from your Ticketek Account. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Their customer service to follow up and right the problems is poor. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Buy guaranteed tickets for sold out events at a fair price.

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