By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. Anyone use WiseCar car rental? : r/travel - reddit Never ever use Wisecars. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. Please read the following to know what is included/excluded in our coverage offers. Keep copies of all relevant documentation you are asked to complete. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. So far I have found the experience of renting a car on this site to be very easy. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. %title% %offer% Tbb. All rights reserved. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Your rental credit will expire after 2 years. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. I had rented cars for myself and others through Wisecars many times. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. In that case, please contact your bank for additional details. We will send you your rental voucher 48 hours before your pick-up time. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. All rights reserved. 1 Previous_Golf_5959 2 mo. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. This information must be sent via email and give Wisecars the relevant details of the incident. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Verification can help ensure real people write reviews about real companies. As with any amendments, just scroll down to the bottom of this page and create a support ticket. Your voucher is normally issued 48 hours before the pick-up time. Click on Menu "Subscriptions". In that case, please contact your bank for additional details. Has anyone renter through Wisecars? - Kauai Forum - Tripadvisor If this is the case, it will be clearly stated on your voucher. Due to this protection, it cannot be read by any third party. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. Wisecars Protection Package ensures that you are protected should anything go wrong. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Surely it's illegal in USA to drive with no insurance. They will need to show their drivers license, which they must have held for at least two years. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. - Wisecars An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). Wisecars Reviews No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. To improve our service and website, we may use small data files known as Cookies. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Consider the cancellation policy. You may also add additional drivers at the rental counter when you pick up your car. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. 2023 Wisecars. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. Fill in your personal information and state what you wish to cancel or amend. The car rental company will charge you for the additional driver for the whole time that you have the car. This one doesn't really need an explanation. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. This is the second time we have booked with Wisecars and had amazing service. Trustindex ltal hitelestve. Read Customer Service Reviews of www.wisecars.com - Trustpilot Thanks! Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Access to and use of these images is restricted by terms and conditions of a separate license agreement. When you rent a car, you will usually need deductiblecoverage. Please note, we only delete personal data on the request of the individual. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. They may be needed if you wish to make a claim. Wisecars will not sell or rent any personally identifiable information. You can also find this information on the confirmation voucher. Mi az a Trustindex? Please note, it is your responsibility to provide all the above-mentioned documents. There might be differences based on offers. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. WiseCare Claims and Cancellations | Wise F&I We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. Manage Bookings Online - Wisecars - Wisecars We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. We offer a price comparison of major and independent car rental suppliers around the world! You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. Garantljuk, hogy minden rtkels vals. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. Wisecars Reviews - 46 Reviews of Wisecars.com | Sitejabber See the full list of exclusions under section Deductible Protection Products will not cover. DeductibleProtection covers up to EUR 1000 of your deductible. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com I'M TRULY IMPRESSED. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. All cancellations outside of the aforementioned timeframes will not be refunded. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Only when all documents are present and severe negligence can be excluded, a refund will be processed. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. It is entirely up to the Car Rental Company whether they decide to do so or not. Wisecars employs limited use of cookies for your safety and does not store any personal data. You can also find this information in the pick-up and drop-off details. This information must be sent via email and give Wisecars the relevant details of the incident. My issue has been resolved. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Wisecars will process your cancellation refunds in 7 days. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. He explained to me patiently and clearly. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. In most locations, the minimum renting age is 21 years. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. Wisecars does not own any physical locations or offices. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. It is highly recommended to call the police even for the smallest of damages. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. Only when all documents are present and severe negligence can be excluded, a refund will be processed. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. We at Wisecars put together a list of the most important information travelers often miss. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Wisecars car rentals - Bargain Travel Forum - Tripadvisor Please note, it is your responsibility to provide all the above-mentioned documents. You can present the voucher either in a printed version or a digital form (such as from your smartphone). Wisecars does not own or operate any Car Rental Companies. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. Wisecars (collectively we, our, and us) is an international vehicle rental broker. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. 21 helpful votes. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. @ Vicpak. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. I reached out to Wisecars, who were really understanding of the issues I encountered. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. 2023 Trustpilot, Inc. All rights reserved. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. You will find the telephone number in the Car Rental Agreement. So you can bag the best deal with total flexibility to change your plans if you need to. You can upgrade your car before you start your trip. Fill in your personal information and state your request. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . The use of our website signifies your acceptance of these Terms of Service. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. What's Wisecars' cancellation policy? If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. One of our helpful agents will be in contact with you to address the request. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. I will give you a five star rating. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Please note, under no circumstances is the fuel included in the rental price. Please make sure you return the vehicle to the same rental company from which you collected it. Wisecars flagged this review for containing harmful or illegal content.Read more. We will send you your rental voucher 48 hours before your pick-up time. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Wisecars will process your cancellation refunds in 7 days. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Some Car Rental Companies in some rental countries may also require an International Driving Permit. However, you will not be entitled to a refund if: Please check if you provided the correct email address. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit.

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