x. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. All ticket prices for events that occur in Canada are stated in Canadian Dollars. By Insurance Site July 2, 2022 July 2, 2022. For people finding this on google right now: eventticketprotection.com/allianzticket/home?action=manage, Insurance was $8 per ticket. Be the first to know. We act on behalf of a seller (our Client) when selling Primary tickets. Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. How do I get my . AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. Event date, time, talent, participants and rosters are subject to change without notice. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. It's also not worth paying extra for ticket insurance assuming it will cover you if an event is cancelled or postponed due to lockdown rules - primary ticket sellers are required by STAR (The Society of Ticket Agents and Retailers) to offer you a refund in these situations. We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. How can I make a claim for my Ticket Insurance? - AXS Help Centre ADDITIONAL TERMS. If not attending the event /part(s) of package with you please indicate their relationship to you, When was medical advice/treatment first sought for the medical condition causing death, Unexpected disruption of public transport, Please give details of the cause of the disruption and how your journey was affected, If necessary/appropriate, please provide additional details in relation to the documentary evidence attached, (including covid-19 and pregnancy-related requests). I bought tickets for an event, but it has been - Ticketmaster ugh I am raaaaaging. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven't filed a claim and your event has not begun. If I have Allianz ticket insurance and miss an event, can I get a refund? AXS refusing to refund ticket cancelation insurance - PayPal Community axs qr code for multiple tickets - veracitylogic.com We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. No forms, no IDs, no complications. No refunds are offered for online (virtual) events unless the event is canceled. Before checking out, the website advertises to users that they will refund you if you cancel for any reason but this is a complete bull crap! There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. They lure you into buying the insurance but little did I know that a refund will be issued . So I decided to treat myself and girlfriend to VIP tickets. Anyways, I cant attend the event anymore and my excuse/reason is not covered by the insurance. For any application we need either: the e-ticket(s) or copies of the physical ticket(s) for ticketholders. Please note: The account holder is liable for bank charges levied by the receiving bank. I don't see why I should have to do the legwork on this one. The event was cancelled/postponed, how do I get a refund? - AXS Help Centre Klicka hr fr att kontakta oss. With Event Ticket Insurance, if you can't attend an event for a number of reasons like covered illness, airline delays, traffic accidents and more you'll get 100% of the ticket price returned to you. Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. Below are some pointers we hope you'll find useful! Just give the combo lock and your mobile ticket to one of us and we'll scan you out and hand you a $10 bill. If the vehicle was recovered without use of a paid/insurance related recovery company, then we will require garage reports to confirm the date of breakdown and the cause. Fans may consider purchasing Allianz ticket insurance at the time of purchase. For more information, please see our Invoiced venues for money due to AXS and oversaw procedure of issuing customer refunds. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. Cover applies if an immediate family member or a member of the booking party tests positive. Congratulations! User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. Only items purchased on the AXS official website can be returned for refund or exchange. Cant get ticket refund from AXS MoneySavingExpert Forum TicketPlan | Ticket Refund Protection 5 minutes isn't long enough! This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. The partial refund was completed early August 2020. What is Allianz Global Assistance Event Ticket Protector Insurance? Please note that any costs for supporting documentation are non-refundable, as per the terms and conditions. This phone number is AXS Tickets's Best Phone Number because 11,592 customers like you used this contact information over the last 18 months and gave us feedback. A per-order delivery fee may also be assessed, depending on the delivery method. Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. All applicable fees and charges will be disclosed prior to completion of your purchase. Reply from AXS UK. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. If you bought tickets online or over the phone, you won't need to do a thing. Contact your ticket seller - primary ticket sellers should offer you a refund if an event is cancelled or postponed due to coronavirus. When did you become aware that you were unable to attend the Event? Let's swap Manns | GamehendgeSkier | CashorTrade.org Face Value Tickets If your account is closed and you haven't had the refund within 15 days, please contact your bank/credit card issuer as they will be able to locate the refund and transfer it to your new account. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. If you are purchasing a resale ticket (i.e. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. Click here. The site owner may have set restrictions that prevent you from accessing the site. However, it is not clear if this would cover government advice. The site owner may have set restrictions that prevent you from accessing the site. Performed analyses related to call center and ticket insurance costs. Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. T&Cs may apply.'. ', Beware of this fake Disney+ phishing email. The truth is that paying for insurance to guard against this is a waste of money. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. When you buy a ticket listed on the Service as a resale ticket, you are buying directly from the seller of that ticket. Reporting Fraud. Occasionally making progress only to be timed out. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. I am so upset to now know I have to provide proof of an accident (police report, auto damage), or a doctors note, in order to be refunded; what a fucking joke. This has enabled close to 1,000 customers to obtain full refunds since the start of the pandemic. Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. . As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. Kameron Kwok - Director, Ticket Strategy - Anaheim Ducks - LinkedIn Here's a summary of what five of the biggest ticketing sites offer: Festicket told us Booking Protect covers consumers if they have Covid-19, if they've had a bereavement due to Covid-19, or if they've been made redundant. For those fans who weren't able to get tickets, we have added you to a wait list and may notify you if tickets become available. Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. We have made changes to our Privacy Policy. TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. Common problems addressed by the customer care unit that answers calls to 888-929-7849 include Refund a Charge, Inquire About an Event, Account Access, Make a Purchase, Find My . Official Tickets and Your Source for Live Entertainment | AXS.com Footer.languageSelector.ja-jp.region Below you'll find an important update on COVID-19 and your events. If you have not received your tickets 3 days before your . Disabled seating is incredible on all levels of the arena. Do you have the required supporting evidence as described above? Its for one of the Hyde Park British Summer Time concerts. If you have purchased ticket protection through TicketPlan and wish to request a refund, please submit an application. Holder must possess a ticket to enter the property or venue listed on the ticket. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. Listings are not considered retracted until they have been processed and a system confirmation has been issued. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. Do Not Buy Ticket Insurance From Ticketmaster/Allianz We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. Why you might ask? and now it says "refund pending". . You have chosen AXS Mobile ID as your method of delivery for your tickets. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. Ad . To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. Latecomers may be seated at the discretion of Client or venue. Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. SEARCH/NO EXPECTATION OF PRIVACY. Took about 5-6 weeks and lots of following up but did get all my money back. Official Tickets and Your Source for Live Entertainment | AXS.com Travel insurance: which policies have the best covid cover? I purchased my tickets with my AMEX can I make a claim with them and get my money back? Almost fell for the scam myself until I saw this. In submitting this form, I declare that the information I am providing is true to the best of my knowledge and that I have attached all required documents for my application to be assessed. Apply for a refund. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. Refund policies may vary depending on promoter, venue, state or local laws. Ad . Most just gave up and bought another pair of tickets since they didnt want to go through the battle of getting their original ticket or a refund. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. Press J to jump to the feed. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. Can I cancel or refund my tickets? - AXS Help Center Prices, cover types & guarantees at the moment of publication are correct but may vary depending on your country. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. A scan or clear photograph sent by email is acceptable. RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. Booking Protect also covers you if you test positive when taking a pre-event rapid test as well as PCR testing. Please ensure that you have attached your supporting documentation, booking confirmation and unused tickets (if available). has anyone ever gotten a successful refund on an axs ticket? Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation. For all tickets purchased from 3 rd February 2020 Please visit XCover for full details about making a claim or an enquiry. Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. What is ticket insurance? If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. In response to the criticism, Ticketmaster's parent company, Live Nation, announced an initiative Friday that will give ticketholders 30 days to request a refund once their postponed show sets a. AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. email from them: "Thank you for contacting AXS. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. AEG Presents This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. We appreciate your patience during this unprecedented time. Unfortunately, we will not be able to issue a refund on your ticket insurance. Exceeding these limits may result in cancellation of orders without notice. Sorry Peter Kay, much as I love you, my 750 is going elsewhere. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. If you are a buyer of tickets on the Service (whether Primary Tickets or Resale Tickets), AXS will issue refunds in accordance with our Client's instructions (or refunds may be issued directly by our Client). All ticket prices for events that occur in the United States are stated in U.S. Please note that further documentation may be required following our review. PROMOTION RESTRICTIONS. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Ticket T's and C's | The O2 After a year of cancellations, it's hardly surprising that almost three in ten of us are more likely to buy ticket insurance for events than before the pandemic. Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere.

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