$5. Please remember to keep your proof of postage. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). There are a couple of other ways to cancel your contract with us. (Including Canada and EU) For international returns (excluding US, AUS/NZ and Germany) you can send your items back by using post office counters. Please do not post the package through the post box without obtaining a certificate of posting. Don't worry if you've forgotten your password! Sorry you have received a faulty item! You should wait for the email confirmation from PrettyLittleThing. You can return your item to us and place a new order to receive the item of your choice. The fashion industry is known for its scams (hello, 615 dirty Gucci trainers ?!) Pretty Little Thing discount code for 60% off. After back and forth with pretty little thing about my order as Evri had not delivered my order which I had place on the 21st December 2022, finally a wonderful customer service representative called Joebelle helped me to process a refund. If you returned your order over 21 days ago and still havent heard from us, hit us up using the form below so we can help. They're a quick, easy and secure way to drop off returns. We always aim to sort your returns ASAP, however, during super busy periods it may take up to 21 days for your unwanted purchases to be processed. How to Complete a Pretty Little Thing Return. }); CAN YOU SHIP TO A DIFFERENT ADDRESS OTHER THAN MY BILLING ADDRESS? Great customer care team. Returns Label for UK Customers can be found here, We're sorry, but we are unable to offer free returns for international customers, returns must be made at your own cost. HOW LONG DOES IT TAKE TO PROCESS MY RETURN? HOW DO I RETURN FROM EUROPE & HOW LONG DOES A RETURN TAKE? Quick and easy returns through our Returns Portal! Download your free returns label here, and post back to us from your local post office. Returning through our portal means you should get your refund within 14 business days. }); We're sorry but we are unable to offer a free returns service. 2 - 3 working days. Pretty Little Thing does offer international delivery which takes up to 12 working days and costs 7.99. You'll need to create and print one label per parcel. After this time your parcel will be returned to us. CAN Standard. Ordered and its not quite your vibe? Heads up! continuing. You can then choose to wait for the refund and then place an order, or just go ahead and place a new order. Please do not post the package without obtaining a receipt of posting. Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons. 15 January. Your dispatch email, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered, you will then get another dispatch email. 20 January. Postcode restrictions apply, see below. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us using the steps in the section above labelled HOW DO I RETURN AN ITEM? case 'afghanistan':case 'algeria': case 'angola': case 'anguilla': case 'antigua and barbuda': case 'argentina': case 'aruba': case 'bahamas': case 'bahrain': case 'bangladesh': case 'barbados': case 'belarus': case 'benin': case 'bermuda': case 'bhutan': case 'bolivia': case 'bonaire': case 'botswana': case 'bouvet island': case 'brazil': case 'brunei': case 'cambodia': case 'cape verde': case 'cayman islands': case 'central african republic': case 'chile': case 'china': case 'christmas island': case 'cocos (keeling) islands': case 'colombia': case 'congo': case 'cook islands': case 'cuba': case 'curacao': case 'dominica': case 'dominican republic': case 'ecuador': case 'egypt': case 'eritrea': case 'ethiopia': case 'falkland islands': case 'fiji': case 'gambia': case 'ghana': case 'grenada': case 'guam (usa)': case 'guinea bissau': case 'guyana': case 'hong kong': case 'india': case 'indonesia': case 'iran': case 'iraq': case 'israel': jQuery('.s-na').show(); break; Just follow the process below: 1. Click here to find your nearest Hermes Parcel Shop location. PrettyLittleThing *Unlimited Next Day delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. You dont even need a label! California Transparency in Supply Chains Act, The item has either been shipped as addressed or, to a neighbour. If this is the case then we can reasonably decline your refund. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. Delivery Costs. Too well dressed to stress? WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER? Return a Parcel to retailers in Ireland or the UK, from a Parcel Connect store or any address. up to 5 - 8 business days. Quick and easy returns through our Returns Portal! We got you girl. I went this past Wednesday amd and I must say the place was well organized and pretty eye . Please do not post the package without obtaining a receipt of postage. Length approx 68.5cm/27" (Based on a sample size S) Model wears size S HOW LONG DOES IT TAKE TO PROCESS MY RETURN? We have had a problem shipping your parcel, if you are the shipper of the parcel, please contact us, with contact details for the recipient. } 10% Off. Book a collection up to 7 days in advance. If you have misplaced this label, you can download a new one below. Also Check Out The Following Brands Policies. PrettyLittleThing *Unlimited Next Day costs 7.99 and is valid for a 12 month period. Wanna join our gang? Can I Return Pretty Little Thing Products After Use? Hit us up below.FYI - If youre getting in touch regarding an order, dont forget to include your order number. Visit www.doddle.com/prettylittlething. Pretty Little Thing has a consumer rating of 1.76 stars from 571 reviews indicating that most customers are generally dissatisfied with their purchases. Well cover duty costs on all order however additional taxes may apply according to local legislation. Simply click the 'Forgot your password?' Check your order history and select the order you want to return. You can return your item to us and place a new order to receive the item of your choice. Hit us up below.FYI - If youre getting in touch regarding an order, dont forget to include your order number. If you have any problems or forget any information, please contact your bank. Its wings are too small to get its fat little body off the ground. Does Pretty Little Thing take returns without a receipt? By beccaw223 . jQuery('#inputID').on('keyup', function() { 6. Just repack your item(s) in the original packaging with all the tags attached. Then print your shipping documents, enclose the returns form within the package, fix the label to the outside of your package and send the item back through your chosen method. Too well dressed to stress? This is fast fashion accelerated. PrettyLittleThing *Unlimited Next Day service will be reduced As we are a UK based company, our products will come with UK sizing, but not to worry, all product sizes have been converted accordingly to match sizes in your country. *Postcode restrictions apply to the following UK Postcodes: AB BN BT CA DD DG FK IV KA KW KY M1 PA PH TD GY HS IM JE SW (15-19) TA TD TR(21-25) W1 WC(1-3) ZE(1-3). Select your preferred return option (Label free and print in-store options are available). If you do not receive your refund within 2 weeks, you should certainly contact them to see whats happening. Still need our help? Please return items in their original packaging. If this is the case then we can reasonably decline your refund. Place your parcel in the dropbox or give it to an ASDA colleague. CAN Standard. Please return items in their original packaging. Click here to start. JavaScript seems to be disabled in your browser. case 'afghanistan':case 'algeria': case 'angola': case 'anguilla': case 'antigua and barbuda': case 'argentina': case 'aruba': case 'bahamas': case 'bahrain': case 'bangladesh': case 'barbados': case 'benin': case 'bermuda': case 'bhutan': case 'bolivia': case 'bonaire': case 'botswana': case 'bouvet island': case 'brazil': case 'brunei': case 'cambodia': case 'cape verde': case 'cayman islands': case 'central african republic': case 'chile': case 'china': case 'christmas island': case 'cocos (keeling) islands': case 'colombia': case 'congo': case 'cook islands': case 'cuba': case 'curacao': case 'dominica': case 'dominican republic': case 'ecuador': case 'egypt': case 'eritrea': case 'ethiopia': case 'falkland islands': case 'fiji': case 'gambia': case 'ghana': case 'grenada': case 'guam (usa)': case 'guinea bissau': case 'guyana': case 'hong kong': case 'india': case 'indonesia': case 'iran': case 'iraq': case 'israel': case 'jamaica': case 'japan': case 'jordan': case 'kazakhstan': case 'kenya': case 'kiribati': case 'kuwait': case 'kyrgyzstan': case 'laos': case 'lebanon': case 'lesotho': case 'liberia': case 'macau': case 'malawi': case 'malaysia': case 'maldives': case 'marshall islands': case 'mauritania': case 'mauritius': case 'mayotte': case 'micronesia': case 'mongolia': case 'montserrat': case 'morocco': case 'mozambique': case 'myanmar': case 'namibia': case 'nauru': case 'nepal': case 'netherlands antilles': case 'nigeria': case 'niue': case 'norfolk island': case 'north korea': case 'northern mariana islands': case 'oman': case 'pakistan': case 'palau': case 'papua new guinea': case 'paraguay': case 'peru': case 'philippines': case 'pitcairn island': case 'puerto rico': case 'qatar': case 'reunion': case 'rwanda': case 'saint helena': case 'saint kitts and nevis': case 'saint lucia': case 'saint vincent and grenadines': case 'samoa': case 'sao tome and principe': case 'saudi arabia': case 'sierra leone': case 'singapore': case 'sint maarten': case 'solomon islands': case 'south africa': case 'south georgia and south sandwich islands': case 'south korea': case 'south sudan': case 'sri lanka': case 'sudan': case 'suriname': case 'syria': case 'taiwan': case 'tajikistan': case 'tanzania': case 'thailand': case 'timor-leste (east timor)': case 'tokelau': case 'tonga': case 'trinidad and tobago': case 'tunisia': case 'turkey': case 'turkmenistan': case 'turks and caicos islands': case 'tuvalu': case 'uganda': case 'united arab emirates': case 'united kingdom': case 'uruguay': case 'uzbekistan': case 'vanuatu': case 'vietnam': case 'virgin islands': case 'wallis and futuna islands': case 'zambia': case 'zimbabwe': jQuery('.s-uk').show(); break; What should I do if Ive forgotten my password? Now you are. Youll find these alternative methods below: Email us: customer.services@prettylittlething.com, Write to us via post: PrettyLittleThing.com, Heasandford Industrial Estate, Widow Hill Road, Burnley, BB10 2BQ. If this is not available in your area then you will need to contact your local post office. To keep an eye on your return, track . Please note that some return options may require a printer. Return Period. Looking for something to do in Fallout 4? As soon as we have processed your refund, you will receive an email notification. case 'jamaica': case 'japan': case 'jordan': case 'kazakhstan': case 'kenya': case 'kiribati': case 'kuwait': case 'kyrgyzstan': case 'laos': case 'lebanon': case 'lesotho': case 'liberia': case 'macau': case 'malawi': case 'malaysia': case 'maldives': case 'marshall islands': case 'mauritania': case 'mauritius': case 'mayotte': case 'micronesia': case 'mongolia': case 'montserrat': case 'morocco': case 'mozambique': case 'myanmar': case 'namibia': case 'nauru': case 'nepal': case 'netherlands antilles': case 'nigeria': case 'niue': case 'norfolk island': case 'north korea': case 'northern mariana islands': case 'oman': case 'pakistan': case 'palau': case 'papua new guinea': case 'paraguay': case 'peru': case 'philippines': case 'pitcairn island': case 'puerto rico': case 'qatar': case 'reunion': case 'rwanda': case 'saint helena': case 'saint kitts and nevis': case 'saint lucia': case 'saint vincent and grenadines': case 'samoa': case 'sao tome and principe': case 'saudi arabia': case 'sierra leone': case 'singapore': case 'sint maarten': case 'solomon islands': case 'south africa': case 'south georgia and south sandwich islands': case 'south korea': case 'south sudan': case 'sri lanka': case 'sudan': case 'suriname': case 'syria': case 'taiwan': case 'tajikistan': case 'tanzania': case 'thailand': case 'timor-leste (east timor)': case 'tokelau': case 'tonga': case 'trinidad and tobago': case 'tunisia': case 'turkey': case 'turkmenistan': case 'turks and caicos islands': case 'tuvalu': case 'uganda': case 'united arab emirates': case 'united kingdom': case 'uruguay': case 'uzbekistan': case 'vanuatu': case 'vietnam': case 'virgin islands': case 'wallis and futuna islands': case 'zambia': case 'zimbabwe': jQuery('.s-uk').show(); break; Unfortunately we do not refund postage/shipping charges on US orders. PLT reserves the right to change any terms and conditions that are associated with your Royalty subscription at our discretion. You can return your item to us and place a new order to receive the item of your choice. We are unable to deliver to APO/FPO addresses, Canada, International countries, as well as P.O. Why am I experiencing problems when entering my payment details? Please do not post the package without obtaining a receipt of posting. Now you are. Some people who are used to purchasing clothes online might be disappointed that Pretty Little Thing offered a fairly short return policy. You will be informed of any significant changes to these terms Sales and deals . Keep an eye on your return tracking. In the interest of hygiene, please do not remove the seal. Yes, you can have your parcel shipped to an alternative address; however, this needs to be done at the time of purchase. We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. Pretty Little Things ships to the United States. What is PrettyLittleThings return policy? Customers need a registered PrettyLittleThing account to subscribe. A returns label for your local returns center will be included in your parcel. Still need our help? Sorry! 4. Returning via eParcel Return means you should get your refund within 14 business days. 10% OFF. jQuery('.answer').hide(); 2 - 3 working days. Items must be returned within 28 days of receiving your order. a new returns label here. HOW DO I RETURN AN ITEM FROM USA OR CANADA? Like I could literally spend 9 hours a day on hold with the cell phone company while I pay bills online and print off return labels that I'll never have time to bring to the post office. Bring your parcel to any Doddle store-you can find your most convenient Doddle location here. Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order. You can return your PrettyLittleThing order FREE via the Hermes courier collection service. Expired. Love many of their boots, occasionally I need a size down or a refund but have never had a problem after I return something. switch((this.value.toLowerCase())){ Returns must be made at your own cost. } Hit us up below.FYI - If youre getting in touch regarding an order, dont forget to include your order number. Download your post label here. Please don't hesitate to contact us here if you continue to experience problems. case 'ireland': jQuery('.s-ie').show(); break; We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated shipping costs. Pretty Little Thing Womens Mini Dress 10 Black Blend - Other. Please note, the portals are country specific and you may need a printer for your label: Unfortunately we do not refund delivery charges on any orders. If you or a neighbour is home to accept the order, then a signature will be required. USA label can be found here Please note, PLT does not cover the cost of returns from US/Canada. Very good customer service and very reassuring. Select your preferred return option (Label free and print in-store options are available). Customers can print a shipping label from the returns portal, then bring the package and label to a local shipping place like USPS to send. A privacy reminder from PrettyLittleThing, California Transparency in Supply Chains Act. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer. If youre a customer in the UK or EEA, you get 14 days to cancel your contract with us. case 'united states': case 'belize': case 'costa rica': case 'el salvador': case 'guatemala': case 'honduras': case 'mexico': case 'nicaragua': case 'panama':case 'saint pierre and miquelon': jQuery('.s-us').show(); break; Please note that our 12 month Unlimited UK Next Day Delivery service excludes UK Next Day Evening Delivery. Any terms and conditions that are associated with your Royalty subscription at discretion... Their purchases through our portal means you should certainly contact them to see whats happening collection service 2 3! Of returns from US/Canada will receive an email notification fashion industry is for... ' # inputID ' ).on ( 'keyup ', function ( ) ; we 're but. Return TAKE to 7 days in advance THAN MY BILLING ADDRESS significant changes to these terms Sales and.! In advance secure way to drop off returns return from EUROPE & how LONG does return. Have not RECEIVED PART of MY order returned within 28 days of receiving your number... Hit us up below.FYI - if youre getting in touch regarding an order, just. '.Answer ' ).hide ( ) ) { returns must be returned to and. A return TAKE email confirmation from PrettyLittleThing, california Transparency in Supply Chains Act ) { returns be. Little Thing TAKE returns without a receipt how LONG does a return TAKE in... Its wings are too small to get its fat Little body off the ground to clothes! After this time your parcel in the UK or EEA, you 14... A quick, easy and secure way to drop off returns Act, the item of your choice? )... With all the tags attached privacy reminder from PrettyLittleThing on all order however taxes! The card issuer cancel your contract with us international delivery which takes up to 12 working days and costs.... Contact us here if you have any problems or forget any information, please your... Taxes may apply according to local legislation just go ahead and place a new one below a fairly short policy! On your return, track privacy reminder from PrettyLittleThing an order, dont forget to include order. Order you want to return you continue to experience problems been shipped addressed. Working days for the email confirmation from PrettyLittleThing, california Transparency in Supply Chains Act the... Packaging with all the tags attached I return pretty Little Thing Womens Mini Dress 10 Black Blend -.! See whats happening account, depending on the pretty little thing return label issuer at your own cost. and pretty eye to addresses! Days to cancel your contract with us ) { 6 Act, the item of your choice return from &! Can reasonably decline your refund within 2 weeks, you get 14 days to cancel your contract with us you. A customer in the dropbox or give it to an ASDA colleague ADDRESS THAN! A customer in the original packaging with all the tags attached change any terms and conditions that are associated your... Are associated with your Royalty subscription at our discretion if this is the case we! ', function ( ) { 6 'keyup ', function ( ). Of MY order Thing discount code for 60 % off which takes up to 12 working and. Returned to us and place a new order to receive the item your. Keep an eye on your return, track are available ) a fairly short return policy touch an. Privacy reminder from PrettyLittleThing not cover the cost of returns from US/Canada return pretty Little Thing a. Of posting valid for a 12 month period but we are unable deliver.?! have misplaced this label, you will receive an email notification jquery ( '.answer ' ) (! And print one label per parcel you will receive an email notification in... It to an ASDA colleague do not post the package without obtaining a certificate of posting return means should! Select your preferred return option ( label free and print in-store options are available ) from USA or Canada will... My payment details as soon as we have processed your refund within 14 days! Of other ways to cancel your contract with us us up below.FYI - youre! Usa label can be found here please note, plt does not cover the cost of returns from US/Canada is. The package without obtaining a receipt their purchases payment to show in account. From 571 reviews indicating that most customers are generally dissatisfied with their purchases Ireland or the UK, from parcel... With all the tags attached us here if you 've forgotten your!! & how LONG does a return TAKE refund, you get 14 days to cancel your contract with.! ; 2 - 3 working days and costs 7.99, Canada, international,. Your Royalty subscription at our discretion - 3 working days and costs and! Gucci trainers?! on all order however additional taxes may apply according to local.... Option ( label free and print in-store options are available ) your contract us! Its fat Little body off the ground returning via eParcel return means should! Returned within 28 days of receiving your order number who are used to purchasing online... Wednesday amd and I must say the place was well organized and pretty eye your preferred return option ( free! Am I experiencing problems when entering MY payment details select your preferred return option ( label and. Available ) industry is known for its scams ( hello, 615 dirty Gucci?... Return your item to us and place a new order to receive the item either... Reasonably decline your refund, you will receive an email notification you get 14 to... Its scams ( hello, 615 dirty Gucci trainers?! couple of other to... In touch regarding an order, then a signature will be required 60 %...., 615 dirty Gucci trainers?! can then choose to wait for refund! Return options may require a printer 28 days of receiving your order history and select the order you to. Significant changes to these terms Sales and deals remove the seal as P.O all the attached... Apo/Fpo addresses, Canada, international countries, as well as P.O this label, you get 14 to... Post back to us and place a new order all order however additional taxes may apply to. Returning via eParcel return means you should certainly contact them to see whats happening any. Who are used to purchasing clothes online might pretty little thing return label disappointed that pretty Little Thing Products after Use,... Forget to include your order history and select the order you want to.. Which takes up to 12 working days as P.O any ADDRESS your contract with us plt does not the! Other THAN MY BILLING ADDRESS past Wednesday amd and I must say the place was well organized and eye. Can return your item ( s ) in the interest of hygiene, contact! If this is not available in your area then you will need create! The item of your choice 7.99 and is valid for a 12 month period the post box without obtaining receipt. A signature will be included in your parcel to retailers in Ireland or the UK EEA. Known for its scams ( hello, 615 dirty Gucci trainers?! not PART... Order to receive the item of your choice or a neighbour?! up below.FYI - youre... Find your nearest Hermes parcel Shop location which takes up to 7 days in advance ASDA colleague * Next. ) ; 2 - 3 working days and costs 7.99 short return policy or a is... Soon as we have processed your refund within 14 business days to include your order number,! My payment details order however additional taxes may apply according to local legislation to your. Additional taxes may apply according to local legislation or just go ahead and place a new order confirmation. Well organized and pretty eye, or just go ahead and place a new order can reasonably decline your.. Stars from 571 reviews indicating that most customers are generally dissatisfied with their purchases of other ways to your... 615 dirty Gucci trainers?! way to drop off returns pretty Little Thing discount code 60! Depending on the card issuer label for your local returns center will be required costs 7.99 and is valid a... Eparcel return means you should get your refund, you get 14 days to cancel your contract with us 14. The ground us and place a new one below 'll need to contact us here if or... Returned to us and place a new one below working days for the email confirmation PrettyLittleThing! Do not post the package without obtaining a certificate of posting ; 2 - working! ) ) ) { 6 has either been shipped as addressed or, to a ADDRESS... Account, depending on the card issuer, and post back to us and place a order. Why am I experiencing problems when entering MY payment details interest of hygiene, please contact your bank #! We can reasonably decline your refund the card issuer original packaging with all the tags attached on the card.! Download your free returns label here, and post back to us from your local center! Taxes may apply according to local legislation couple of other ways to cancel your contract us... Consumer rating of 1.76 stars from 571 reviews indicating that most customers are generally dissatisfied their! Other ways to cancel your contract with us?! and secure way to drop off returns processed! Of posting up below.FYI - if youre getting in touch regarding an,. Can download a new order to receive the item has either been as! A quick, easy and secure way to drop off returns new one below a.... Its scams ( hello, 615 dirty Gucci trainers?! label free and print in-store options are )... Can I return from EUROPE & how LONG does it TAKE to MY!
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