Share your Itinerary. We paid for a transfer from the airport to our hotel because we arrived a day early. Overall service was excellent. Great experience with Northern Lights, Glacier Lagoon, Glaciers, Hot Springs and geysers, food, waterfalls and breath taking scenery. I learned about a very unique place. TSA closes at 6:30 PM. Icelandic art and culture, which draws from the ancient Sagas, continues to surprise visitors. The meals were good too. Overall good tour for the cost , room accommodation in Vik could be improved. All of our connections and transfers went smoothly. Great Trip! Oli was a very good driver and was pleasant to be with. Great value, splendid scenery, friendly people. The Guest Relations Teamreached out on April 25th and left you a voicemail with our contact information if you would like to discuss this further. Settled over a thousand years ago by the Vikings, this island sits along the mid-Atlantic ridge in the North Atlantic Ocean and has a culture deeply rooted in its ancient heritage. The itinerary was great, Tour guide was fantastic and the driver was excellent. Knowledgeable tour guide, and good standard of hotels throughout. I loved Reykjavik, it was a fun city to explore. We do have a 24 hour emergency line that is included in your tour documents for any on tour emergency situations. From glaciers to volcanoes to geothermal energy to tomatoes, it was all great! The travel agents were all well informed, and helpful and provided good customer service. The lights can be a rare sight and are not usually visible as the tour marketing implies. Not only do I feel this way, but also my husband was struck with the same disappointments. Thank you for sharing your experience with us. Our tour guide Jeff was so nice and knowledgeable. Very well set up. Did not like the rooms in the older part of the hotel. Lots of sightseeing. It would have been better for Collette to have had a local guide along on the trip. Enjoy a refined take on the art of group travel. No northern lights this trip, but the waterfalls, iceberg lagoon and lava formations more than made up for it. Collette Vacations ATTN: Customer Service Department 162 Middle Street . The opportunity to see the northern lights, All aspects of the tour were excellent. Our tour guide Abby Pontynen and bus driver went out of their way to make the trip enjoyable and fun. I would highly recommend Colette and the Northern Lights tour. . I could not pick just one thing we liked best. The hotel in VIK was not very good, accommodation away from the main hotel, one morning we could not leave the block due to the blizzard conditions, so missed breakfast, with no phone in the room we felt isolated, the room lacked many things, no safe, little storage space basic shower facilities etc etc. Again poor planning. All transfers trouble free. I did feel the trip was a little unorganized the first two days. Overall it was A NICE TRIP.. Great package. If its not on your bucket list, it should be. Our Guest Relations Team has sent out a letter of apology and a future travel voucher as a customer service gesture. Very knowledgeable tour managerloved the sites seemed,food..great. Marco was everything that he promised to be. everything was great would tour with collette again. Well organized, excellent accommodation, knowledgeable guides, interesting venues. And all when above and beyond to make sure we experienced the northern lights. Enjoyed the cultural and museum stops (turf houses, whaling, a working wool factory). In Canada we got to walk on a glacier and had a tour guide explain about their glaciers. Our guide Antonija was fantastic! There were some issues when making the booking, that could have been dealt with more efficiently. The staff at all places were very friendly and courteous. No fancy clothes required. Thank you for traveling with Collette to Iceland. An island of dramatic contrasts, uncover Iceland's natural beauty through a land forged by ice and fire. I was totally taken care of including a 4:00am pick up and trip to Reykjavk airport As well as a pick up at SFO just for me on my return to the Bay Area! We appreciate your business. When we got on the coach we were told we would be dropped off and walk to the restaurant. will book another tour and recommend to everyone. Best experience was the northern lights. We still saw the Northern lights. Biggest disappointment for me - The tour director must not have counted the people in our group before leaving me at Thingvellir National Park. Your feedback will be reviewed by our Client Care Center so that the pre-tour communication processes with our guests can be improved. Your feedback will be reviewed by our Air Department in order to improve the overall touring experience for our guests. Visiting the magnificent waterfalls and beaches-seeing the Northern Lights. really our tour guide Daniel made the whole experience perfect he was really the best, Everything was perfect every plan was made and carried out perfectly the hotels were wonderful the bus driver we had one tour was out of this world and we had fabulous meals in first class restaurants I was very impressed. The bus driver, Haydsr, was very careful with his driving on all the icy roads. Tour manager did not communicate info needed for meals and departures. Primarily due to the tour guide, Luciana Lyons, and the bus driver, who I believe went by the name of, Hallie. Seeing the Northern Lights, of course, but also the bus rides through the country was unexpectedly amazing. Your second choice is to spend your afternoon on your own at Stykkisholmur Swimming Pool. Bathing suits were appearing in stores and online by the time the information was received. Both dealt with pop-up issues with ease and good humor. he could have made it more interesting. Overall very good. Tour guide Greg was excellent. The tours we took were very interesting. Perfect ending for the tour! Lava museum was super. One is that they should add a few more dollars to the package and give us a small breakfast when we arrive. Reynisfjara beach should have been when it was sunny and calm and the museum when it was cold and windy. Centrum Hotel was too small, shower doors leaked-many rooms. Our guide, (personal details removed by Feefo) was so fun and knowledgeable! We acted like little kids and all the way from the hotel to the site we were waving and acting stupid with the glow sticks. It was great! At the Blue Lagoon she had us wait in a location where we were not allowed. We enjoyed the scenery and the 1st hotel. Special thanks to our exceptional tour guide, Abby, and expert motorcoach driver, Daniel. CST No. I didn't expect all of the other great parts of the itinerary such as the Blue Lagoon, Black Sand Beach and the Glacier Lagoon. Today you will find an extensive collection of tools, handicrafts, books, manuscripts, and documents. I felt we saw all the best spots. My wife and I were able to see the northern lights 3 times. The tour covering many of the places everyone wants to see; too many waterfalls though. Thank you for traveling with Collette on our Iceland's Magical Northern Lights tour. Different features than available in many other areas. Thumbs up for Collette. It is an impressive sight where water falls from a sheer cliff plunging 210 feet below. She made the country come alive. Experience true adventures on these Collette small group tours. I loved the wonderful lodge in Vik and all the natural beauty! Our bus driver Daniel was fantastic. Even if that is the case, honesty would have been appreciated up front. Having all of the itinerary, information and tickets in one concise zippered folder was wonderful. No apology. A lot of us were very tired and the ride was quite long. To find a preferred travel agent in your area, please enter your 6-digit postal code, then click Search. We had a great tour guide, John. Well organized and tour guide well informed. Wonderful!!! Extend your time in the land where the Atlantic and Arctic meet with a 4-night post-tour extension to Greenland! You may find yourself wondering, is that an abandoned baby carriage, with a baby inside!? My treatment from him was so wrong even the other people on the bus wondered why I would definitely recommend Collette. Taste a piece of lava bread and learn how locals use geothermal energy to cook food. *Rate is per person, land only, double occupancy, tour inclusions and available options may vary based on departure date. Went out of her way to get us to see the Northern Lites. This driving route encompasses many of Iceland's most renowned natural wonders, including Thingvellir National Park, the nations most historic area. Guests found the path snow covered and icy and numerous slipped and fell (perhaps that walk should not be offered). Lots of great stops on the tour. *** *** ***, his will explain what I think is inhumane treatment I received from your tour guide ******* ****** on my tour of Iceland on Nov. 18 #841430 Does that happen ALL the time? Hildur was fantastic and you could tell she really loved her country. Great planning of trip, wonderful hotels, wonderful sites, great guide and driver. Veronica made this a 10 plus experience. Our driver was exceptional. Learning while driving the Circle Drive of the volcanic experiences and results, waterfalls, icebergs, and the division of continents. Tour group was international but small enough that we could spend time getting to know one another. When I called the Collette emergency phone number i was told we would be picked up. Collette Tours. My friend and I were left behind -- the tour bus didn't show up at appointed time and the group left without making sure everyone was there. Combine two tours into one grand adventure. CST No. Relaxing in the Blue Lagoon will always be a special memory for us. Email Sign Up & Save 800.340.5158 Request A Call Back Collette is a third generation, family-owned company with offices in the United States, Canada and Australia. Meet the Tour Managers that enhance your travel experience at every turn. Our tour guide Geoff from Canada was telling us lies about the USA. For an overview of Iceland, it was great, but seeing the Northern Lights leaves a lot to the imagination. HIGHLIGHTS Would also like to let you know that our tour guide Barry went above and beyond! Any time I called the representative was extremely helpful, friendly, and professional. Why was there not a guided tour of this landmark, and to see the statue outside the church of Leif Ericsson, son of Iceland, discoverer of Vinland? Mother Nature. Marco our guide was absolutely wonderful. Also, sometimes in unfamiliar territory, we all need more information rather than less, and sometimes I felt like I was unsure of times and locations, what was next, etc. Diamond Beach was my favorite experience, gorgeous place! During your stay at the Fosshotel Myvatn in northern Iceland, you may choose to enjoy views of Lake Myvatn by upgrading your accommodations to a lake view room. they took us to wonderful places. we loved the entire tour. It's hard to pick my favorite piece of this tour! Great local guides, stress free travel with all details taken care of. She listened and nothing was done. Bait and switch. We were well prepared by Collette about the weather and what to wear. Youre an on-the-go traveler. Accommodations very comfortable. The scenery was stunning, people were friendly, and almost everyone spoke English. The trip itself--excellent. The moss on lava rock and mountains. Accommodations are great, all points of interest preplanned. Iceland's Magical Northern Lights - 2022. The trip was very well organized, we saw many things, places, and people. tour manager very intelligent and pleasant to all tourists. Loved the waterfalls, visit to the tomato farm with horses. In the year that I lived there I met my future wife. We had a wonderful Tour guide and driver through the entire trip. Exploring all over Central Europe? No. Jam packed days of seeing as much as we could. Everyone was always on time and usually didn't have to wait on anyone. I enjoyed the geo thermal plant. Please fill out the form below, and a Collette Expert will contact you shortly. All sites are just awesome. I was disappointed that we only saw the tongue of a glacier. The trip was just a wonderful experience. She appeared to be getting the local points of interest from her tablet. All of it! The number of waterfalls were wonderfull. I loved the black sand beaches and the basalt towers. I appreciated receiving acknowledgments from you regarding the trip months in advance. A nice group of people also! I loved both the swim in the Blue Lagoon and the windy trip to the black sand beach. Organized tour, and at a fair price. The trip was great. *****, our tour guide, was very knowledgeable and interesting at the same time. It is sure to be like nothing you have ever tried before. Learn More. The Tour Manager, Driver and guide in Reykjavik were all excellent. Collette takes care of every detail. The whole trip gave us happy surprises! The hotels and restaurants were great! BC Reg. The hotel staffs treated us very well and the accommodations were good. We should have been at the boat as soon as we could get on so we could get the prime seats. Food wasn't great. I am not an experienced traveller so my comments Encounter a world of untamed beauty as you discover Iceland's adventurous landscapes and rich cultural heritage. The history, the people and how the live and what the want for their country, the food, the music, and the wonderful land that is their island home. Loved the Katla Hotel in Vik. If you would like to set up time with one of our customer care representatives to share more about your experience we would be happy to set that up for you. Tried very hard to find auroras but no luck. tours included the Reykjavik city walking tour (in a sudden snow shower! She added the personal connections and stories that made Iceland history and geology come alive. Those people who went on their own earlier said it was a beautiful view of the city from the tower. Our bus driver was a wealth of information and knowledge about what we were seeing and local folk lore. I would of gladly given up a couple of the falls for a horse! Tour Managers both disappeared onto our respective "buses" and left 3 of us to get on the wrong bus in the dark with horizontal rain. Accomodations terrific. Heavenly! I was dubious about going to Iceland in mid November. Seeing Switzerland? Thank you for traveling with Collette to Iceland. Another point was Gratuities, as UK customers this is INCLUDED in the base price Tour guide was very personable and knowledgeable. nice seeing the Black Beach and glaciers, though. Set out on inspiring journey on these faith-based travel experiences. The tour guide and driver were extremely knowledgeable and very helpful. The attraction in Reykjavik in the repurposed water towers where you see exhibits of northern lights, ice caves etc. Wish we had more. I especially liked the one in downtown. Im sure this saved Collette some money and Im also sure I would have like the option to take a better flight. Whe. The accommodations and restaurants are usually very good. First class all the way! Hair dryers shut off too early-many rooms. Yes that is right, it is Icelandic culture to leave the baby outside a caf or restaurant.

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